Seasonal Ice Cream Scooper
We are looking for part-time ice cream scoopers for both our South Philly and Northern Liberties shops!
Starting pay: $13/hour plus tips. Scoopers in this position have historically averaged $19.50 per hour with tips ($13/hour base pay plus $6.50/hour average tips). This is based on tip average data collected at our shop in 2024.
APPLY HERE
Ready to be the coolest part of someone’s day?
The team member in the Seasonal Scooper position plays an important role in ensuring that our customers have a 5 star experience. As an ice cream scooper, you will be responsible for providing stellar customer service. This includes serving consistent-sized and well-presented scoops, maintaining the impeccable quality of our ice cream, and providing a memorable experience for our guests. Ice cream scoopers are also tasked with keeping the shop clean and well-stocked, along with other important duties. The ideal candidate in this fun, seasonal position is someone with amazing energy, fantastic people skills, and a love for ice cream.
Job Description and Responsibilities:
Customer Service
Welcome and thank every customer
Offer samples, menu suggestions, and add-ons with a friendly attitude
Share what you’ve learned about our ingredients, ice cream making processes, and partnerships.
Handle customer inquiries and help resolve issues
Ice Cream Scooping
Scoop ice cream efficiently and with accurate portion control into cones and cups
Ensure every item leaving our shop is visually appealing and consistent in size
Handle and store ice cream products according to safety and hygiene standards
Make waffle products and other items
Cash Handling
Process customer transactions accurately through our POS system
Handle cash, credit card, and other payment methods
Provide correct change and receipts to customers
Teamwork
Collaborate with other team members to ensure smooth operations
Communicate effectively with coworkers and management
Assist in opening and closing tasks and other team duties as assigned
Cleanliness
Hustle to keep the shop looking clean and welcoming
Continually stock ice cream, merchandise, and paper goods
Keep shop inviting and clean inside and outside, including daily deep cleaning
Maintain a clean and organized work area. Wipe ice cream drips and clean up messes as you go.
Keep the bathroom clean and stocked
Follow health, safety, and sanitation guidelines with care
Other cleaning duties as assigned
Additional Responsibilities
Unpack and put away large deliveries of ice cream into the freezers
Unpack and put away deliveries of shop supplies and merch
Pull ice cream to temper as needed
Accept and accurately pack and process online orders for delivery
Promptly answer phones and give excellent customer service over the phone
Taste/sample ice cream for both quality assurance and to better communicate to customers why they might enjoy each flavor
Knowledge and Critical Skills
Excellent communication skills. Scoopers must be able to engage in friendly conversation, provide a high level of customer service, and talk about our flavors comfortably.
Ability to thrive in a high energy, fast-paced team environment
Ability to keep calm when it gets loud and busy
Ability to multitask and follow through on tasks
Excellent crowd control skills. Scoopers must have the ability to move customers through the line efficiently while giving great customer service.
Eye for detail and the willingness to clean
Basic math skills
Commitment to the well-being of the shop, the team, and the surrounding community.
Qualifications
Must be 18 years or older
Retail or food service experience is preferred but not required
Ability to lift up to 50lbs and be comfortable doing repetitive physical tasks
Ability to stand for long periods of time and perform physically demanding tasks in close proximity to others
Fluency in English
Food handlers card preferred but not required
Availability
Candidates must be able to work late nights. Many shifts are closing shifts and are scheduled as late as 11:30pm or midnight.
Must be available at least 12 to 24 hours per week while working a minimum of 2 to 4 shifts per week
Must be able to work at least one weekend shift every week (Friday, Saturday, or Sunday)
Job Benefits
Starting Pay $13 hourly + $6.50 avg tips per hour
Predictable scheduling posted at least 2 weeks ahead
Flexible schedule
Opportunities for advancement
Free ice cream
Employee discount
Job Location(s)
Milk Jawn Northern Liberties Scoop Shop - 946 North 2nd Street, Philadelphia, PA 19123
Milk Jawn South Philly Scoop Shop - 1439 East Passyunk Avenue, Philadelphia, PA 19147
We are an Equal Employment Opportunity employer.