Milk Jawn Key Lead
Full Time Position
Ready to be the coolest part of someone’s day?
The team member in the Key Lead position plays an important role in ensuring our shop runs smoothly and customers have a 5 star experience. As a Key Lead you will be responsible for leading shifts and supporting scoop shop management. You will lead scoopers by example in providing stellar customer service, serving consistent-sized and well-presented scoops, maintaining the impeccable quality of our ice cream, and providing a memorable experience for our guests. Key Leads are also tasked with keeping the shop clean and well-stocked, along with other important duties. The ideal candidate in this fun, seasonal position is someone with amazing energy, fantastic people skills, and a love for ice cream. Key Leader must have current ServSafe Managers Certification and/or Philadelphia Food License.
This role is hourly, 35 hours per week. Employees in this position have historically averaged $23.50/hour ($17/hourly base pay plus $6.50/hourly average tips). This is based on tip average data collected at our shop in 2023.
Job Description and Responsibilities
Provide outstanding customer service in a fast-paced, high-volume environment
Handle all aspects of sales, which includes guiding customer experience through the offering of samples, scooping ice cream with accurate portion control, preparing other food items, and processing register transactions
Exhibit exceptional product knowledge and salesmanship. Share information with our customers about our ingredients, our ice cream making processes, and our partnerships.
Open and close the store as scheduled
Support Scoop Shop Management by leading scoopers through standard operating procedures such as daily and weekly checklists
Ensure company policies are followed by scoopers and communicate with leadership when coaching is necessary
Hustle to keep the shop looking clean, welcoming, and fully stocked
Maintain a clean and organized work area. Wipe ice cream drips and clean up messes as you go.
Demonstrate proper cash handling procedures, including accurate counting and reporting. Communicate any cash variances to Scoop Shop Management.
Ensure compliance with health, safety, and sanitation guidelines
Keep a close eye on the quality of our ice cream and communicate issues with taste, texture, packaging,etc., as soon as possible
Direct and guide new employees as needed to help them quickly get acclimated to the team
Resolve guest concerns in a kind and thoughtful way
Additional Responsibilities
Unpack and put away large deliveries of ice cream into freezers
Pull ice cream to temper as needed
Change out scoop flavors and update menu
Accept and accurately pack and process online orders for delivery
Assist with cleaning dip cabinet and clearing ice build-up from dip cabinet and freezers
Promptly answer phones and give excellent customer service over the phone
Conduct nightly ice cream inventory. Count all the scoop boxes, pints, and novelties and input numbers into the system.
File nightly shift reports and record any issues and feedback from the day
Close the nightly register and complete daily banking duties when the manager is not present
Taste/sample ice cream for both quality assurance and to better communicate to customers why they might enjoy each flavor
Knowledge and Critical Skills
Excellent communication skills. Scoop shop staff must be able to engage in friendly conversation, provide a high level of customer service, and talk about our flavors comfortably.
Ability to thrive in a high energy, fast-paced team environment
Ability to keep calm when it gets loud and busy
Ability to multitask and follow through on tasks
Excellent crowd control skills. Key Leads must have the ability to move customers through the line efficiently while giving great customer service.
Eye for detail and the willingness to clean
Basic math skills
Commitment to the well-being of the shop, the team, and the surrounding community.
Job Requirements
18 years or older
Current Philadelphia Food License or ServSafe Managers Certification
Customer service and food industry experience
Ability to lift up to 50lbs and be comfortable doing repetitive physical tasks
Ability to stand for long periods of time and perform physically demanding tasks in close proximity to others
Fluency in English
Availability
Full time presence with night and weekend availability
Candidates must be able to work late nights. Many shifts are closing shifts and are scheduled as late as 11:30pm or midnight.
Willingness to work in our Northern Liberties shop on occasion is strongly preferred (No Libs shop opening in Summer 2024)
Job Details and Benefits:
Starting Pay $17 hourly + $6.50 avg tips per hour
Predictable scheduling posted at least 2 weeks ahead
Flexible schedule
Opportunities for advancement
$300 monthly stipend toward independently-purchased health insurance plan
Sick time, PTO, and paid major holidays
Free ice cream
Employee discount
Job Location
Milk Jawn scoop shop - 1439 East Passyunk Avenue, Phila, PA 19147
We are an Equal Employment Opportunity employer.